"Maria, I just want to thank you so much - our entire gutter project, from the first day to the last, was just awesome! On a scale of 0-5 stars, it was at least an 8! Every aspect, from the initial estimate to the final downspout installation, was simply perfect. Your installation team, John, Matt, and Alex, were not only super-competent and professional, but were a pleasure to deal with. After they had finished, the only indication that a major project had just been completed was the sight of really great-looking gutters all around the house! And I want to send a special 'thank you' to you, personally. I know the huge delay I had to introduce after having signed the contract had to be trying for you, but you were always so understanding and so conscientious in keeping in touch - I really appreciated your patience."